The content below is an exact replica of the content in the draft Community Vision and Council Plan 2025-29 document. These have been provided for accessibility, to ensure that all members of our communities can access this document.
We value your input and invite you to review the draft Plans and share your feedback. Please read the draft Community Vision and Council Plan 2025-29 and share your feedback on Engage Alpine.
Strategic directions
As part of the community feedback received for the Community Vision, Council Plan, and Municipal Health and Wellbeing Plan, a number of strategic directions were identified to guide our actions across all areas of our Plan. These six themes complement the three core objectives of our Plan.
- Focus on core service delivery
Our approach to service delivery will continue to be efficient and effective. We deliver projects, services, and facilities in an evidence-based way to achieve the highest benefit for our communities with limited resources.
- Empowering communities in decision making
We understand that Alpine Shire is made up of distinct communities with their own identities and aspirations, and that a 'one-size-fits-all' approach may not be appropriate. We will prioritise community leadership and decision making where possible, to build inclusive and resilient communities.
- Transparent and accountable leadership
We are committed to increasing our transparency in all aspects of financial management, service delivery, and regulatory activities. We support strong community leadership and decision making in order to create ownership and empowerment in our communities.
- Evidence based and sustainable organisation
We respond proactively and positively to challenges using the best available evidence and current best practice. Our commitment to sustainability applies across the organisation, and all aspects of our assets and service delivery.
- Partnerships to deliver great results
Our services are delivered in close coordination and collaboration with the Victorian and Australian Governments, health organisations, neighbouring councils, the private sector, and community groups. We have a strong and informed advocacy position to influence outcomes that are outside our direct control and are important for our communities, economy, and environment.
- Celebrating our achievements
We recognise the contributions made by individuals, community groups, and businesses across Alpine Shire, and seek to build stronger and more inclusive communities by celebrating successes.
Objective 1: Customer Focused Alpine
We continue to build a customer-first culture, supported by robust systems across the organisation. We will put communication as our highest priority. Even when we are delivering challenging news or making difficult decisions, we aim to be prompt, transparent, and meet the commitments of our customer-first culture.
OUR PRIORITIES
1.1 Our highest priority is improving our communication - both listening and providing information and feedback.
1.2 Our systems and processes are designed, implemented and reviewed to support a customer-focused culture.
1.3 We deploy our resources in the most effective way to deliver our customer-first commitments.
1.4 Our continued engagement will promote community understanding and contribution to decisions that bring local and regional change.
HOW WE’LL MEASURE PROGRESS
| INDICATOR | GOAL |
|---|---|
| 1. Community Satisfaction Survey results | Improve |
| 2. Proportion of Service Requests that are resolved on first contact | Increase |
| 3. Number of formal customer complaints being received | Decrease |
| 4. Number of people participating in engagement opportunities | Increase |
| 5. Staff retention | Improve |
| 6. Time to recruit to vacant staff roles | Decrease |
| 7. Number of overdue maintenance requests | Decrease |
| 8. Number of Freedom of Information requests received | Decrease |
| 9. Planning applications decided within required timeframes | Increase |
OUR MAJOR INITIATIVES
| DESCRIPTION | OUR ROLE |
|---|---|
| 1. Deliver a public Alpine Shire Council Customer Charter that specifies our commitment to customer service, including response times and expectations for us and customers | Deliver |
| 2. Undertake a service and systems review of the Statutory Planning, Building, and Environmental Health services and implement changes to improve customer experience | Deliver |
| 3. Strengthen engagement processes with our communities to increase involvement in key decisions or actions that impact them | Deliver |
| 4. Deliver innovative, customer focused Information Communication Technology (ICT) strategy, systems, and supporting processes that support efficient, consistent, and timely communication with customers by staff across all systems | Deliver |
Objective 2: Sustainable and Resilient Alpine
To progress a sustainable and resilient Alpine Shire, we will make bold, future-focused, and evidence-based decisions that serve the long-term interests of our communities. We will be prepared to navigate future opportunities, challenges, risks and uncertainties.
OUR PRIORITIES
2.1 New capital projects and works will be strategically aligned and planned to support long-term sustainability.
2.2 We understand and respond to future development risks facing Alpine Shire, including bushfire and flooding impacts.
2.3 We improve planning certainty and sensitively manage changes to our townships as they grow and change.
2.4 We protect our rural industries and balance other priorities, such as tourism, in our rural areas.
2.5 We work proactively across government agencies and the private sector to plan for future changes to industry and employment in Alpine Shire.
2.6 We advocate for, and work towards, the long-term delivery of appropriate housing for residents and workers of Alpine Shire. This priority is marked with a red heart.
2.7 We deliver projects, services, and facilities in an efficient, evidence-based way to achieve the highest benefit for our communities with limited resources. This priority is marked with a red heart.
2.8 We work with partner agencies to support the delivery of mental wellbeing initiatives and promote connectedness and resilience in our communities. This priority is marked with a red heart.
2.9 We support local community groups, programs, events, and initiatives that build stronger, inclusive, more connected, and resilient communities. This priority is marked with a red heart.
2.10 We are committed to action on climate change and its impacts on the health of our community, biodiversity, and environment. This priority is marked with a red heart.
2.11 We support our communities to reduce waste and improve recycling by implementing circular economy initiatives.
2.12 Our communities will be resilient and are well prepared to withstand natural disasters and economic changes. This priority is marked with a red heart.
HOW WE’LL MEASURE PROGRESS
| INDICATOR | GOAL |
|---|---|
| 1. A fit for purpose, modern Alpine Planning Scheme | Improve |
| 2. Deliver 100% of our budgeted annual capital works program | 100% |
| 3. Proportion of funding received through external sources | Increase |
| 4. Cost savings associated with energy efficiency improvements | Increase |
| 5. Community satisfaction with local roads | Increase |
| 6. Waste diverted from landfill | Increase |
OUR MAJOR INITIATIVES
| DESCRIPTION | OUR ROLE |
|---|---|
| 1. Deliver community grants to support inclusion, connectedness, resilience, and sustainability through local community groups and organisations. This initiative is marked with a red heart. | Deliver / Partner |
| 2. Improve our communities’ preparedness for and recovery from future emergencies and support community resilience partnerships and activities. This initiative is marked with a red heart. | Deliver / Partner |
| 3. Support and deliver mental health and wellbeing initiatives and develop and implement an evaluation process. This initiative is marked with a red heart. | Deliver / Partner |
| 4. Advocate for and seek funding to support mental wellbeing and resilience initiatives. This initiative is marked with a red heart. | Advocate / Partner |
5. Update the Alpine Planning Scheme to address key risks to future development, and improve planning certainty and decision making across Alpine Shire, including:
| Deliver |
| 6. Work across our organisation and our communities to identify and deliver greenhouse gas reductions and climate change adaptation actions | Deliver / Partner |
| 7. Support and facilitate investment in solar and battery storage on our facilities | Deliver / Partner |
| 8. Assess and enhance resilience of our assets, operations, and services to risks, including financial and climate change | Partner |
| 9. Deliver Asset Plan to enable responsible management and maintenance of our assets | Deliver |
| 10. Maintain and review emergency management plans, including Municipal Emergency Management Plan and Bushfire Place of Last Resort Plan. This initiative is marked with a red heart. | Deliver |
| 11. Implement Victorian Government circular economy initiatives to divert waste from landfill and improve recycling | Deliver |
Objective 3: Vibrant and Healthy Alpine
We recognise the unique qualities that make Alpine Shire a great place to live, play, visit, and do business. We are committed to balancing the needs of residents, visitors and businesses while maintaining and enriching our natural environment, public spaces, and community facilities.
OUR PRIORITIES
3.1 We work with partner agencies to promote gender equity and implement prevention strategies to address the underlying causes of gender-based violence. This priority is marked with a red heart.
3.2 We work with partner agencies and community organisations to support healthy lifestyles, including physical activity and access to healthy food. This priority is marked with a red heart.
3.3 We support our communities to access our services and facilities regardless of age, ability, gender, ethnicity, or background. This priority is marked with a red heart.
3.4 We continue to engage with First Nations peoples and work towards meaningful reconciliation. This priority is marked with a red heart.
3.5 We support a strong and sustainable economy across Alpine Shire. This priority is marked with a red heart.
3.6 We provide high quality facilities and outdoor spaces that support the wellbeing of our communities. This priority is marked with a red heart.
3.7 We support local community groups, programs, events, and initiatives that activate and celebrate Alpine Shire and enrich the lives of community members. This priority is marked with a red heart.
3.8 We support people of all ages and stages to thrive. This priority is marked with a red heart.
HOW WE’LL MEASURE PROGRESS
| INDICATOR | GOAL |
|---|---|
| 1. Number of access inclusion initiatives completed | Increase |
| 2. Number of people interacting with our library facilities and services | Increase |
| 3. Number of visits to aquatic facilities | Increase |
| 4. Participation in Maternal and Child Health services | Improve |
OUR MAJOR INITIATIVES
| DESCRIPTION | OUR ROLE |
|---|---|
| 1. Deliver new and updated Economic Development, Tourism, and Events strategies | Deliver |
| 2. Partner with our communities to support economic development in areas such as investment attraction, community wealth building, tourism development, events, logistics, and skills development | Partner |
| 3. Improve our support for small businesses to navigate our processes and approvals | Deliver |
| 4. Support healthy lifestyles and active living, including physical activity and access to healthy food, through partnerships and our Community and Events grants programs. This initiative is marked with a red heart. | Deliver / Partner |
| 5. Protect our amenity through a targeted local laws and animal management service | Deliver |
| 6. Implement Fair Access Policy to support participation by women and girls. This initiative is marked with a red heart. | Deliver |
| 7. Support community connectedness by providing meaningful opportunities to volunteer with our organisation. This initiative is marked with a red heart. | Deliver |
| 8. Deliver community focused and family-friendly library services that contribute to the wellbeing of our communities. This initiative is marked with a red heart. | Deliver |
| 9. Refresh our Access and Inclusion Plan and deliver initiatives to ensure our facilities, events, and services are accessible. This initiative is marked with a red heart. | Deliver |
| 10. Deliver maternal and child health, immunisation, and family support programs. This initiative is marked with a red heart. | Deliver |
| 11. Implement organisational gender equality measures including measuring gender equality, diversity and inclusion, ensuring equal pay, addressing discrimination and harassment, and providing parental leave and childcare support. This initiative is marked with a red heart. | Deliver / Partner |
| 12. Deliver a program of activities and initiatives to support young people across Alpine Shire. This initiative is marked with a red heart. | Deliver / Partner |
| 13. Build on previous reconciliation actions by fostering strong relationships with First Nations peoples and organisations, creating opportunities for First Nations peoples, and strengthening our organisation's cultural integrity. This initiative is marked with a red heart. | Deliver / Partner |
| 14. Deliver and maintain facilities that promote participation in sport and physical activity, including equitable access to footpaths, trails, parks, play spaces, pools, and sporting facilities. This initiative is marked with a red heart. | Deliver |
| 15. Support initiatives that highlight the importance of gender equity, prevention of gender-based violence, and safety of children. This initiative is marked with a red heart. | Partner |