Conducted by an independent research consultant, the survey captured feedback from 400 residents through telephone interviews conducted between June 2023 and March 2024.
This effort aimed to represent a diverse cross-section of the community.
In 2024, a total of 62 out of 79 councils in Victoria participated in the survey.
Council’s results show that nearly two-thirds of households that responded to the survey had contact with the organisation in the past year, maintaining consistency with previous years.
Alpine Shire Council Chief Executive Officer, Will Jeremy, said the survey revealed disappointing results.
"There was a general decline in average scores compared to the previous year, and some specific areas are highlighted for attention – for example, residents aged 35 to 49 and those living in the Upper Ovens rated the Council lower than average on most measures," he said.
"On a positive note, residents who had direct contact with the Council were more than twice as likely to rate the customer service as ‘very good’ or ‘good’ rather than ‘very poor’ or ‘poor’.
"This indicates that while challenges exist, the Council is making a positive impact on many residents."
Mr Jeremy expressed pride in the Council staff, highlighting their dedication and tireless efforts for the betterment of the community.
"It is clear that there is still work to be done, but I am confident in my team's ability to rise to the challenge," he said.
"My team remains committed to improving customer service across all operations to meet community expectations."
Moving forward, Council will continue to listen to resident feedback and make necessary improvements, with the goal of ensuring that Alpine Shire becomes an even better place to live.
You can view a copy of the 2024 Community Satisfaction Survey results here.
